Privacy Policy | Cine Craft Advisory

Note: This page is a template prepared for review. It should be checked and approved by the client's legal adviser before publication.

This Privacy Policy explains how Cine Craft Advisory collects, uses, stores and protects personal information when you visit this website or contact us through it. The website is operated by Cine Craft Advisory LLP (referred to as "we", "us" or "our"). By using this website or submitting an enquiry, you agree to the practices described below.

Who we are

Cine Craft Advisory provides professional facilitation and compliance support for tax, accounting, business registration and licensing matters in India. We are not a bank, NBFC, lender, investment adviser, government body or law firm, and we do not collect information through this website for the purpose of offering loans, deposits, credit or investment products.

Information we collect

Information you give us through enquiry forms

When you submit an enquiry form, we collect only the details needed to respond to you:

your name;
your mobile number;
your email address;
the service you are interested in;
your city; and
any message you choose to include.

Our enquiry forms do not ask for your PAN, Aadhaar number, bank account details, OTPs or passwords. Please do not include such details in the message field. If you do, we will not use them for any purpose other than responding to your enquiry and may delete them.

Agent and franchise applications. The partner application form on our Become a Partner page asks for your PAN and a photograph, along with your name, phone number, email and city. We use these only to verify your identity and to process and onboard your application. They are stored in a protected location that only our authorised staff can access, are not shared with anyone outside Cine Craft Advisory LLP except where required by law, and are deleted if your application does not proceed, unless we are required to keep them longer. You can ask us to correct or delete them using the contact details on this page.

Loan document uploads. Our Upload Documents page lets loan customers send their Aadhaar number, a copy of their Aadhaar card, a cancelled cheque and their signed loan agreement. We use these only to verify your identity, process and disburse your loan, and keep the records the law requires. Files are stored in a protected location that only our authorised staff can access, and your Aadhaar number is stored in encrypted form. You may upload a masked Aadhaar card (showing only the last four digits). We never ask for your OTP, PIN or passwords.

Information shared after onboarding

If you decide to engage us, we will need documents and information to carry out the agreed work, such as identity and address proofs, business documents or financial records. These are requested only after onboarding and are shared through a secure channel agreed with you. They are used only for the engagement and handled under the terms agreed with you at that time.

Technical information

Like most websites, our web server may automatically record basic technical information such as your IP address, browser type, date and time of access and pages requested. This information is used to keep the website secure and working properly.

How we use your information

We use the information you provide to:

respond to your enquiry and discuss the service you asked about;
prepare a quotation or explain the process, documents and timelines involved;
carry out the work you engage us for, where you choose to proceed;
maintain records needed for accounting, legal or regulatory purposes; and
protect the website against misuse, spam and security threats.

We do not sell or rent your personal information. We do not use it to send unrelated marketing messages without your consent.

Legal basis and applicable law

We aim to handle personal information in line with applicable Indian law, including the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023 to the extent its provisions are in force and apply to us. We process your information on the basis of the consent you give when submitting an enquiry and, where you engage us, to perform the agreed services and meet legal obligations.

How we store and protect information

Enquiry form submissions are stored securely on our web server. Access is restricted to authorised administrators who need it to respond to enquiries. We use reasonable technical and organisational measures to protect information against unauthorised access, loss or misuse. No method of transmission or storage over the internet is completely secure, so while we take care to protect your information, we cannot promise absolute security.

Sharing of information

We share personal information only where needed, for example:

with government portals and authorities when filing applications or returns on your behalf, as part of the agreed work;
with trusted service providers such as hosting or email providers who help us run the website, subject to confidentiality obligations; and
where required by law, court order or a lawful request from a competent authority.

Retention

We keep enquiry information only for as long as reasonably needed to respond to you and follow up, or as required by law. Information relating to an engagement is retained for the period needed to complete the work and to meet record-keeping requirements. When information is no longer needed, we delete it or make it anonymous.

Cookies

This website uses only strictly necessary cookies. At present this is a session cookie used to keep enquiry forms secure and to prevent misuse. The website also loads fonts from Google Fonts, which may involve your browser connecting to Google's servers. We do not currently use analytics or advertising cookies. If we add analytics in future, we will update this policy before doing so.

Your rights and choices

Subject to applicable law, you may ask us to:

confirm what personal information we hold about you and how it is used;
correct or update inaccurate or incomplete information;
delete information we no longer need, subject to legal retention requirements; and
withdraw your consent for further processing, where processing is based on consent.

Withdrawing consent does not affect processing already carried out, and may mean we cannot continue to provide a service. You may also have the right to raise a complaint with the relevant authority under applicable law once such a mechanism is available.

Children

This website is intended for adults and businesses. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it.

Contact and grievances

For questions, requests or complaints about this policy or your personal information, please contact our Grievance Redressal Officer on +91 89106 72572 (Mon–Sat, 10:00 am – 7:00 pm) or write to us at 191/202, M B Road, Nimta, Majherhati More, Kolkata, West Bengal, 700049. We will try to respond within a reasonable time and in any case within the period required by applicable law.

Changes to this policy

We may update this Privacy Policy from time to time, for example if we add new website features or if the law changes. The updated version will be posted on this page with a revised "last updated" date.